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THE GAME OF MAKEUP

Refund Policy

When you can get your money back, and how to ask for it.

Last updated: 17 September 2026

In simple words

  • Once your booking is confirmed, the class fee is not refundable.
  • This is also true if you miss a class or have internet or device problems. You can watch the recording for 2 weeks.
  • You get a full refund if we cancel the class, or if we move it and you cannot come on the new dates.
  • If you paid twice, or money was taken but your booking was not confirmed, we return that money.
  • Approved refunds are sent within 7 business days, to the same account or card you paid with.

What this policy covers

This policy is for our 2-Day Online Makeup Masterclass with Sarah Khan on Zoom (24 and 25 October 2026), booked on our website or on WhatsApp. It is part of our Terms & Conditions. We do not sell physical products on this website, so there are no returns or exchanges.

No refund after your booking is confirmed

Please make sure you can attend before you book. Once your booking is confirmed, the fee cannot be refunded, including when:

  • you change your mind,
  • you miss one or both live classes (you can watch the recording for 2 weeks),
  • you join late or leave early,
  • you have problems with your internet, phone, computer or the Zoom app,
  • you are removed from the class for breaking the class rules.

When you get your money back

If we cancel or move the class

  • If we cancel the class, you get a full refund.
  • If we move the class to new dates, you can join on the new dates. If you cannot come on the new dates, tell us and you get a full refund.

A change to the class time on the same dates, or to the order of topics, is not a cancellation. We will tell you about it by email or WhatsApp.

If you were charged twice

If you paid more than once for the same booking, we refund the extra payment in full.

If money was taken but your booking was not confirmed

Sometimes money leaves your account but the payment fails or the booking is not confirmed. Often the payment provider returns it automatically. If not, we refund it after checking. Please contact us before trying to pay again.

How to ask for a refund

Email sarahiskhan1@gmail.com or WhatsApp +91 77040 40003 with:

  • your full name,
  • the email address and mobile number you booked with,
  • your payment reference (the order number in our confirmation email, or the transaction ID from your bank or UPI app),
  • a short note about the problem (a screenshot helps).

How and when you are paid back

  • We check your request and reply during support hours (10:00 AM to 6:00 PM IST).
  • Approved refunds are processed within 7 business days.
  • The money goes back to the way you paid: the same UPI account, card or bank account.
  • Your bank may take a few extra days to show it.
  • If you paid in another currency, the amount you get back may differ a little because of exchange rates. We cannot refund your bank's own fees.
  • After a full refund, your booking is cancelled, including access to the class, recording and certificate.

Contact us

The Game of Makeup
C 1070, opposite Lucknow Dental Clinic, Arawali Marg, Indira Nagar, Lucknow, Uttar Pradesh, India

See also our Privacy Policy and Contact page.

Questions? Call or WhatsApp +91 77040 40003

Email sarahiskhan1@gmail.com

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